Questions

A physiotherapy visit with us always involves detailed physical assessment and treatment. So for upper body and back injuries a tank top or sports bra is usually necessary. For lower body and back injuries, we require that you wear shorts. If you bring your own, that’s great! If you forget, we always have backup (and perhaps not so fashionable) clothing.

That depends on a multitude of factors, the nature of your injury and how you heal. Your physiotherapist will give you a guideline on what to expect and a treatment plan on how long it will take to recover.

No. Physiotherapists are primary healthcare providers which means no referrals are required. However, if treatments are to be covered by ICBC or WSBC, a referral may be necessary. Also, private supplemental insurance that you have may require a doctor’s note.

That depends. For acute injuries, those that are less than a week old, ice is usually the way to go. For more chronic conditions, heat works well. However, your physiotherapist will explain to you which one it the best for your specific injury. If in doubt, please ask!

Patient Resource:

ICE or HEAT: Choose the Right One for Your Injury

We are open 7 am to 7 pm, Monday to Friday. Our therapists work different schedules so check with our administration staff to see what your therapist’s hours are. Booking ahead is recommended.

Easthill Physiotherapy bills directly to more than 25 private insurance companies.  This will lower your out-of-pocket expenses and eliminate your need to submit insurance claims. We just need your policy information and we can take it from there.

We also direct bill Worksafe BC, ICBC, RCMP and DVA.

If you have private insurance, please let us know on your next visit and we will add that information to your patient profile.

Unfortunately, most extended plans cover acupuncture only if it is provided by a registered acupuncturist. Our physiotherapists are all licensed and qualified to practice acupuncture but we are registered physiotherapists and not registered acupuncturists. So we are required to bill your treatment as a physiotherapy visit.

We require 24 hours notice if you need to cancel your appointment. You may be subjected to a no-show fee (1ST cancelled appointment – Fee $0, 2ND cancelled appointment – Fee $25.00, 3RD (and subsequent) cancelled appointment – Fee $90.00) if you miss your appointment or cancel with short notice.

Please note that insurance coverage, such as ICBC, WSBC, GSC, PBC, does not cover late cancellation fees.

We do understand that unforeseen circumstances happen but please help us accommodate our patients by giving us adequate notice.

MSP contributes $23 per physiotherapy visit (up to a maximum of 10 visits per year) as part of their Supplementary Benefits program. If your adjusted net family income is below $42,000/year, you may qualify. If you are unsure of your eligibility, our administrative staff can check for you. We just need your PHN to do so.  You can find out more information about MSP Supplementary Benefits here.

We want to know this as soon as possible to make it right! It is so important to us that you let us know; we like to learn from your feedback and will always make immediate changes to make your experience what you were expecting. You can call us, discuss the issues with your therapist, or send us an email outlining your concerns.

We also realize that it must be a good fit between you and your therapist. Our therapists all have strong clinical skills and each have their own unique way of treating. If for any reason, you don’t feel that you are a good match with your therapist, no problem! Let us fix you up with the right person.